Our Policy

🔶Natural Disasters 🔶

We can’t control a unexpected natural disaster & major delays will occur, (snow, bad weather, flooding, Fire, Pandemic, outbreak, hurricane, or anything in this nature). We do not ship out during a Hazardous event & all shipments resume when it’s safe to do so. Please contact the the SHIPPING CARRIER ONLY for concerns about your package. 

ABSOLUTELY NO RETURN/REFUND OR EXCHANGE. .Refund & Exchange Due to Covid-19 & Safety Precautions We don’t offer refunds or exchanges on any of our Products. Once payment is received no refunds is issued unless it's a fault of our own a refund will be issued. If a refund is ever issued at no fault of our company or because of a impatient client, shipping fee will not be refundable if the package is already in transit, $15 re-route fee will be deducted as well (to have the package shipped back to our company). Tracking a Package Once you receive tracking details by Email please allow 24 hours for USPS or UPS to update the package within it's system. Visit https://www.ups.com/us/en/Home.page and enter your tracking number to track your package DAILY. It’s your job & very important to track your packages daily until it’s marked as delivered. Also sign up for Text Alerts with Usps or to receive daily texts updates on your package status. 

After sending a payment to us Allow 24-48 hours for a tracking number & payment confirmation to be sent by Email. NOTE: Please check your SPAM FOLDERS as well. Contacting us beforehand will only cause packages to Delay. We prepare packages in the order received. If you have not received a tracking number or confirmation that means we haven’t made it to your order. Allow 1-2 days. Weekends or Holidays not included. All Saturday-Sunday orders ship out on Monday. 

*Stolen Packages USPS: We are not responsible for stolen packages. You must file a claim with Usps by calling 1-800-275-8777 . To prevent your package from being stolen you must add Signature Confirmation to your order which is a extra fee during Shipping checkout. With this service your package will not be left outside your door, USPS  will have a member inside your residence to sign for the package upon delivery.  *Wrong Address USPS: We are not responsible for wrong Addresses. Keep in mind we can not get those products back if it’s delivered to someone else’s household. If you notice your Address is incorrect before your package is Out-for-delivery. You must immediately contact us by Text at 347-740-5641 & send a extra $16 or visit USPS & fill out a “Package Intercept” form online, the fee is $16.00 for this service. This service is only available if the package is NOT out for delivery. We take FULL RESPONSIBILITY for wrong Address faults of our own. Please don’t forget to include your Apartment Number when listing address. After 3 delivery attempts Usps will send the package back to us & you must wait until we receive the package before we can re-ship, You will be responsible for sending a new re-shipping fee to cover the cost. PRICES VARY depending on the weigh of your package.  ALLOW 24 HOURS FOR A RESPONSE TIME.

Customer Service 

For Customer Service (questions/concerns) Contact US: 347-740-5641 

 (Monday-Friday 10am -5pm EST)

If you have any questions concerning any of our products you must click on the product to read the product description, if the question is not listed I’ll recommend you to always do a Google Search online for more research. We can’t answer any questions concerning Medical Conditions, you must contact your Medical Provider only. Please make the questions minimum so that all orders can Ship on time. Texting & Email If you send us a text or email please allow 24-48 hours for a response. Most texts is replied to within minutes or at our earliest convenience. If you do not get a response immediately that means we’re busy & would respond as soon as possible. Please don’t send multiple texts of the same issue before you receive a response. Note: you do not have to text, email, DM, Call & leave voicemails concerning the same issue multiple times. Only pick 1 form of communication and allow 24-48 hours for a response time. If we feel you are a Problematic client, WE HAVE THE RIGHT TO REFUSE SERVICES TO ANY CLIENTS WITHOUT ANY GIVEN REASON.